Call Recording Notice

Overview

Tech Studio X Ltd may record telephone calls for quality assurance, training, and record-keeping purposes. This notice explains our practices and your rights regarding call recording.

When We Record

Calls may be recorded when you contact us via our business phone number. You will be informed at the start of the call if recording is in progress, and you may request that the call is not recorded.

Purpose of Recording

Call recordings are used for:

• Quality assurance and service improvement.
• Training and development of our team.
• Maintaining accurate records of discussions and agreements.
• Resolving disputes or complaints.

Storage and Retention

Call recordings are stored securely and retained for up to 12 months, unless a longer retention period is required for legal or contractual reasons. Access to recordings is restricted to authorised personnel only.

Your Rights

Under UK GDPR, you have the right to:

• Request access to any recordings of your calls.
• Request deletion of your call recordings.
• Object to call recording at any time.

To exercise these rights, please contact us at [email protected].